About Us

We're 100% chemical free and super sturdy to ensure your pan does not slide around on the stove while you're cooking. It is also a super versatile size & design perfect for people looking to purchase their first pan or families looking for healthier alternatives for ALL levels of expertise.

Most of the commercial non-stick pans you use contains PTFE (such as Teflon®), PFOA or heavy metals that are released everytime they are exposed to high heat that poses major health risks in the long run for you and your family.

We offer only 1 universal size (28cm in diameter) at the moment with it being versatile enough for someone looking for their first all-purpose pan that serves someone that is living by themselves OR upwards of a family of 6 so we're not kidding when we say it's all rounder!

General

We deliver product(s) to addresses only in Singapore, Thailand, Phillippines, Vietnam, Brunei, and Indonesia. We cannot ship to overseas addresses, hotels and hostels and prisons. We apologize for any inconvenience. if you require further assistance, please contact us at hello@shopcosmiccookware.com

We accept Visa & Master credit/debit cards & Paypal 

We need some time to prepare for orders to be shipped. Once you've placed your order and have received a confirmation email, please allow 24-72 hours for items to leave our warehouse for delivery.If you have any other queries, please feel free to email us at hello@shopcosmiccookware.com

Yes, as long as your order has not been fulfilled by our logistics team, we can assist you with amending the order.

Orders cancellation can only be done within 12 hours upon placing your order, as long as your order has not been fulfilled by our logistics team. Please email us at hello@shopcosmiccookware.com for us to process that.

For sanitary purposes, we only accept returns or exchange in cases where there is a manufacturer's defect upon receiving of your Cosmic Cookware. If you're having issues with your cookware, please send us pictures or video of the issues to hello@shopcosmiccookware.com

You may check on our shipping info here

Care Instructions for your Cosmic Cookware

We have included a care card within the order to ensure you "break" into your pan correctly to ensure that the pan works the way it should.

Upon receiving your pan, you should :

Wash the pan in hot sudsy water before use. Rinse and dry thoroughly.

Please “season” the pan prior to first use. To season, heat pan on low heat for 30 seconds. Remove from stove and put one tablespoon of Vegetable oil in each pan. Rub the oil over the entire interior with a paper towel.

Let it sit until the next time you have to use your pan.

No extensive special care needed however, please follow the care instructions included in your order closely in order for warranty to be valid.

In case you have misplaced the instructions, you may refer here :

Allow cookware to cool to room temperature before washing.

Do not run cold water or submerge hot pan in cold water.

Do not put cold water into the hot pan.

Wash the cookware by hand with hot or sudsy water. Rinse and dry thoroughly.

To remove stubborn grease let the pans soak in hot soapy water for a couple of hours. Then scrub with a soft sponge.

Do NOT use steel wool on surface.

Baking soda can be used to help remove grease.

This commercial guarantee does not cover damage arising from shocks, improper use, failure to follow the instructions for use and maintenance, or as a result of an unauthorised modification or repair. It also does not include normal product wear and tear, nor the following cases:

- Overheating, prolonged exposure to the heat from a flame or when empty

- Stains, discoloration or scratches on the inside or outside - any accident caused by washing with steel wool, cooking with metal/sharp utensils such as metal spatula or knife, dropping of pan or lid, etc,...

- Professional use or in the workplace - products knocked or dropped

- Damage from thermal shocks

Details of the non-stick cookware guarantee : The non-stick coating is also guaranteed for 2 years against blistering and peeling. This guarantee does not cover sticking or damage caused by incorrect use nor in the cases as listed above